Some benefits are that people will be more likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes. But directing customers on what to do if a package goes missing creates peace of mind. Our services have helped ecommerce brands in all different markets build their business by providing the technology. Whether you offer one or several shipping methods, list out the different methods and the expected business day estimated delivery times for each. To make sure that a customer is aware of what this shipping option actually means for them, the explanation of 'Next Day' states that the item will be delivered: "the next business day after an order has shipped." Many online stores display a return and exchange policy on the same page as the shipping policy. Simply click on the link to make a copy of our Shipping policy Google Docs template, and add your company-specific details. If you don’t have one, or you’re looking to revamp your current shipping policy, we compiled some information and examples below to help you get started. If you have any shipping restrictions, such as shipping to certain countries or PO boxes, you will want to display them here. With these high expectations, it’s worth setting expectations with your customers on realistic delivery times. It provides you and your customers with peace of mind while answering their questions upfront. By displaying shipping costs and the different methods of shipping available, you protect yourself from any customer who may have a complaint about how much they were charged and also save yourself time rather than having each customer inquire through your support channel(s) when they can find it themselves. Along with displaying your shipping options, you’ll want to consider including shipping cutoff times (especially, Many times, online brands provide more than just shipping details by outlining other information such as return policy and exchanges, product damages, and. A Return/Refund policy lets customers know: In summary, a Shipping Policy lets customers know details about how to get goods into their homes, while a Return/Refund Policy lets customers know what their options are after goods are delivered in the event that the customer wants to send the goods back. After you sync your online store to your our dashboard, go through implementation, and send us your inventory, orders are automatically sent over to a ShipBob. There are several reasons why a package gets lost or becomes a. , and most of the times it is out of your control. What a customer must do to initiate a return, Which party pays for return shipping, and, Any other important information related to a return and refund. As a fulfillment company, ShipBob has helped thousands of ecommerce businesses pack and ship their orders. Here's how Revzilla breaks down this information. If you don’t have one, or you’re looking to revamp your current shipping policy, we compiled some information and examples below to help you get started. Providing an easily accessible Policy that has clear information on your policies can help you gain and retain customers. Online shoppers most often search for a shipping policy to determine how much it is going to cost them upfront, depending on where they live. boxes, etc. ), Prices of shipping and methods of shipping available (standard, express, overnight, etc. Showcase your international shipping policy by communicating which carrier handles your international shipments and who takes care of international taxes, charges, and any additional fees. Displaying shipping costs gives your customers a chance to review and calculate their total costs before they shop around. Chicago, IL 60607, Having a shipping policy is considered an ecommerce business best practice and should be a part of your overall. Here is a list of frequently asked questions that you may find useful.