Offers may change without notice. The thing is, I ran out of data in literally ONE DAY. It is for my fiancee. You can help! Calls must originate from the US, or Puerto Rico. No international roaming allowed. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Simple Mobile in an easy-to-use summary, as well as a full comparison of the 6 ways to reach Simple Mobile, compared by speed and customer recommendations. Many customers report frustration with representatives who appear to be poorly trained. Straight Talk is not a party to any transaction you make with Smartpay. Running on the T-Mobile network, Simple Mobile has activated over 2.5 million accounts since it opened. Besides calling, the next favorite option for customers looking for help is via 877-878-7908 for Corporate Offices. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. SIMPLE Mobile was founded on the idea that there is a better way to do wireless. Have your account number in front of you. Calls are billed in one-minute increments. Actual availability, coverage and speed may vary. Airtime minutes will be deducted plus the cost of the International call. Card benefit expires after 180 days of last use or 30 days after your service is suspended, whichever occurs first. Simple Mobile can answer questions and help resolve concerns about a range of issues, including getting phone service started, transferring service to new devices, and investigating billing concerns. They appreciate not having to wait on hold for long periods of time. How Do I Switch My Simple Mobile Account to Be Paperless? You can increase your chances of resolving your concern or getting questions answered by Simple Mobile customer care by keeping a few guidelines in mind: As is true for most companies, particularly prepaid mobile phone service providers, there seems to be a range of opinions about Simple Mobile's phone-based customer service. Choose from hundreds of phones or bring your own phone. While your representative may be able to pull up your information because your phone number is connected to your account, you may need the number for verification, particularly if you are calling from a non-Simple Mobile phone. Houston TX; Miami FL; Los Angeles CA; Brooklyn NY; Chicago IL; Phoenix AZ; Most Searched Locations. The first thing you should do is gather the notes that you took during your call. A written record that includes the representative's name, the time and date of your call, and other details can be useful if you have to escalate your case. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Have a pen and paper handy so that you can take notes during the call. Simple Mobile is a prepaid, no-contract mobile phone service provider that is owned by TracFone. Unlimited plans starting at $ 25. I would like to know if simple mobile has an I phone **pro max? I originally signed up for the bargain-basement $25 plan to save some serious coin on my cell phone bill. Video typically streams at DVD quality . Other terms and conditions apply. Das mobile Internet kann auch in Form reiner LTE Datentarife für Tablets, Notebooks, Laptops oder Internetsticks gebucht werden. In some cases, multiple calls are necessary to resolve a problem. Total savings vary based on the number of discounts and coupons redeemed and value of offers. SIMPLE Mobile was founded on the idea that there is a better way to do wireless. Other customers have noted that they have no problem reaching a live person when calling Simple Mobile's customer service numbers. LTE is a trademark of ETSI. I need help with my username and password please. How Do I Report a Problem with My Simple Mobile Wireless / Mobile Phone? Join SIMPLE Mobile today and get 4G service starting at only $40 per month. Live chat operators are on duty 8 am through 11:45 pm Eastern time seven days a week. Simple Mobile operates on the mobile network of T-Mobile and is owned by Tracfone. If you go this route, be sure to request proof of mailing and delivery so that you can show that you took this step. *At 2G speeds, the functionality of some data applications, such as streaming audio or video may be affected. The Simple Mobile call center that you call into has employees from India, Philippines and is open Mon-Sun 8am-11pm EST according to customers. In short, the two companies are not related. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Some representatives are better trained and more experienced than others. Approval not guaranteed. I... Iboughtacard two weeks ago and it wont top my account off. If this happens when you call Simple Mobile customer support, don't lose heart: There are options available to you. Only for personal use. Airtime expires after 180 days of last use or 30 days after your Simple Mobile Service is suspended, whichever occurs first. Burger King; Circle K; Citgo; Dairy Queen; Denny's; 99 Cents Only ; Tweet; Start your search here! When is Simple Mobile Phone-Based Customer Service Available? Discounts vary by merchant, location and offer; subject to availability. In total, Simple Mobile has 2 phone numbers. Well-qualified credit may be required to purchase. Outages can be caused both by issues with T-Mobile's network as well as problems within Simple Mobile and typically causes the network to go down or phones and mobile internet to stop working. Press 1, then 5 then 5 then 6 then 2 then 2. Besides calling, the next favorite option for customers looking for help is via 877-878-7908 for Corporate Offices. Card benefit expires after 180 days of last use or 30 days after your service is suspended, whichever occurs first. One advantage of text-based communication is that you will have a written record of your contact, which can be valuable if you have to pursue the matter further. â By texting keywords to 611611 you are consenting to receive response messages Simple is online banking with superhuman customer service and tools to help you easily budget and save, right inside your account. Straight Talk reserves the right to terminate your service for unauthorized or abnormal use. In addition, the representative who claimed that throttling does take place could not explain the company's policy regarding how much data has to be used before throttling takes place. 100% U.S. BASED LIVE SUPPORT Our professionally trained customer service representatives are here to assist you with all your telecommunications needs: By Email: email@example.com Hours: Mon-Fri 9am to 5pm EST, Sat-Sun 9am to 2pm EST. Tips for Calling Simple Mobile Customer Care. This is a lease-to-own transaction. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. †To get 4G LTE speed, you must have a 4G LTE capable device and 4G LTE SIM. Popular Cities With Simple Mobile locations. Customer Service: 1-877-878-7908 Hours: Monday – Sunday: 8:00AM – 11:45PM (EST) Sales: N/A; Dealer Support: N/A; Fraud: N/A; Insurance: N/A; Porting Department: 1-866-806-1840 | Dial this PIN: 662232; Tech Support: N/A; Carrier(s) used by Simple Mobile (CDMA): NO (GSM-A): NO (GSM-T): T-Mobile (PCS): NO (Other): NO; Simple Mobile Porting Instructions.